Frequently Asked Questions
How do I better understand your product sizing?
Our pieces are designed to be dainty. Our Medallion earrings and bracelets now come in Small, Medium, and Large, while Necklaces come in sizes from Small through XXL. Please refer to our size chart before making your purchase!
What is the quality of your gold and silver?
Our gold products are 14 karat (14K) and our silver products are 925 (sterling) silver, crafted with precision and known for their vibrant color and superior durability. Each piece is designed to be tarnish-resistant (special care must be given to gold plated items) and timeless. While dainty, our pieces have been thoroughly tested to stand up against normal wear and tear. We pride ourselves in delivering you jewelry that, with the proper care, will last a lifetime. All of our jewelry is manufactured and assembled in the USA!
Why are your prices so high?
Our prices reflect the elegance in motion you deserve, premium materials like 14K gold and sterling silver, ethically sourced suppliers, and handcrafted with artistry that captures the spirit of the equine world. All of our jewelry products are MADE IN THE USA. Additionally, 5% of our net revenue helps save and rehabilitate horses across Kentucky. Supporting the Kentucky Horse Council and the Kentucky Equine Adoption Center. You’re not just buying jewelry; you’re investing in timeless quality and a legacy of passion.
Why did your prices increase?
Our jewelry is crafted in 925 sterling silver and solid 14K gold; real precious metal whose market prices fluctuate. Gold is currently trading near historic highs, up significantly over the past two years. When the cost of gold and silver rises, the true value of every piece we make rises with it. Our pricing reflects the actual gold and silver content in your jewelry, the cost of skilled American craftsmanship, and the integrity of materials that will last a lifetime. We believe in honest pricing over artificial discounts, which means when gold moves, our prices move with it.
Why are your prices higher than other horse jewelry brands?
Most equestrian jewelry on the market is gold-plated, gold-filled, or made overseas. Every solid gold piece from The Gilded Horse is cast in genuine 14K gold, assembled and finished by hand in the USA. You are not buying the appearance of gold, you are buying the real thing. Comparable solid gold pieces from fine jewelry brands like David Yurman or Monica Vinader are priced similarly or significantly higher. The difference is that ours connects you to the equestrian world you love.
Why does a small piece cost so much?
Dainty does not mean less gold, it means precision. Our smaller medallion pieces contain real 14K gold or 925 sterling silver, and smaller pieces often require more intricate labor per gram than larger ones because the tolerances are tighter. The craftsmanship required to cast and finish a small medallion cleanly is not less than a large one, in many ways, it is more. What you are holding is a precision object made from a precious metal, by skilled hands, in America.
Is solid 14K gold worth the investment?
Gold has historically held and grown its value over time, and it has increased over 130% in value since 2020 alone. A solid gold piece purchased today carries intrinsic metal value that does not disappear the way fashion jewelry does. Sterling silver and gold-plated pieces are beautiful and accessible, but they do not carry the same material value. If you are deciding between silver and gold, think of it this way: silver is a meaningful piece of jewelry. Gold is a meaningful piece of jewelry that also holds real worth.
Will prices go up again?
Possibly; and we will always be transparent about it. Our gold and silver prices are tied to real market rates. If gold continues to rise, our pricing will reflect that. If you have been considering a piece, buying at today's price locks in today's gold market. We do not run frequent sales or manufacture urgency, but gold prices are real, and they move in one direction over time.
Do you offer engraving on your pieces?
Currently, no, but we are exploring how to best offer this option to you, in the future.
What is The Gilded Horse?
The Gilded Horse is a luxury jewelry brand offering gold and silver pieces featuring our trademarked horse emblem, a symbol of elegance and equine passion. Launched in March 2025, we create timeless designs for horse lovers and jewelry enthusiasts worldwide.
What is your mission?
Our mission is to adorn you with exquisite jewelry for everyday and special moments, delivering exceptional quality, craftsmanship, and customer service. We embrace minimal and dainty designs, and we’re passionate about celebrating equine culture through our unique pieces
Do you give back to the community?
Yes! 5% of our net revenue helps save and rehabilitate horses across Kentucky. Supporting the Kentucky Horse Council and the Kentucky Equine Adoption Center. Read more about our partnership.
Do you have retail store locations?
We do plan pop-up shops at major horse shows and events across the US: follow us on social media (@thegilded_horse) for locations and dates.
What types of jewelry do you offer?
Our collection currently includes necklaces, earrings, and bracelets, primarily in solid gold, white gold, gold-plated, and sterling silver. Our flagship product is the “Classic Anchored Pendant Necklace” featuring an outline of our horse emblem, in the metal of your choice. We plan to expand our product offerings over time by introducing different sizes and styles, as well as new products and materials.
Are your materials ethically sourced?
Absolutely. We partner with Responsible Jewellery Council-certified suppliers to ensure our gold and silver are ethically sourced, prioritizing sustainability and transparency.
What am I actually paying for in a solid gold piece?
Every price reflects:
- 14K gold at current market rates — the metal alone represents a significant portion of the price
- USA casting, hand finishing, and quality inspection
- A diamond-cut chain (necklaces) in the same 14K gold as the pendant
- Design rooted in Kentucky's equestrian heritage
- A 30-day satisfaction guarantee
- Free domestic UPS Ground shipping
- 5% of our net revenue helps save and rehabilitate horses across Kentucky.
When you buy a solid gold piece from The Gilded Horse, you are not paying for packaging or marketing. You are paying for real materials, real craftsmanship, and a piece designed to be worn every day for decades.
Why don't you list the weight of your pieces?
Jewelry weight is a meaningful metric, but raw gram weights without context can be misleading. A small piece of solid 14K gold contains real gold content whose value at today's market rates is substantial — the metal alone in our smaller medallion pieces represents a significant portion of the price. Rather than list a number that invites misinterpretation, we describe the gold content, karat quality, and craftsmanship in every product description. If you would like to know the specific gram weight of a piece before purchasing, please reach out to us directly.
Do you offer different chain options for your necklaces and bracelets?
No, not at this time. Each one of our necklaces and bracelets comes with a thoughtfully selected chain. Our chains are dainty, like our jewelry pieces, and made for everyday wear, but like any fine chain they can break if snagged or pulled. The specifics of the chain and the clasp are listed in our product descriptions. Most of our necklace pendants can be removed and placed on a different chain, if you desire to do so.
What if my chain breaks?
Our chains are made for everyday wear, but because they're dainty, they can break if caught or pulled. Breaks from everyday wear aren't covered by our 30-day satisfaction guarantee, but any local jeweler can repair or replace a chain simply and affordably. Most of our pendants can also be moved to a new chain. If your piece arrives damaged, contact us within 30 days of delivery at customersupport@thegildedhorse.com and we'll make it right.
Do you offer men’s jewelry?
While our initial collection primarily targets women, we’re expanding to include men’s accessories like belt buckles and rings, with new designs planned for 2027.
What is the difference between your sterling silver and solid gold pieces?
Our sterling silver pieces (925) use the same equestrian designs and are assembled in the USA with the same care as our gold collection. Silver is an accessible entry point into The Gilded Horse and carries genuine craftsmanship value. Gold pieces carry that plus the intrinsic value of the metal itself. Both are real. Both are meaningful. The choice comes down to how you want to wear it and what you want it to represent.
Do you have anything other than jewelry?
Yes, we have a limited collection of apparel for you to choose from. Our shirts and hats are top-quality and always feature our logo embroidered, never printed. Apparel ships directly from our merchandising partner, Printful.
When can I order?
Now! Visit https://thegildedhorse.com to shop our collection. You can also shop through Facebook, Instagram, TikTok and Pinterest.
How much is shipping?
Shipping costs vary by location. Standard domestic (US) shipping is offered for FREE for all jewelry items. Rates for accelerated US shipping and international shipping of jewelry will be displayed at checkout. Rates for apparel items will also be displayed at checkout.
Where do you ship?
We ship our jewelry worldwide from our US-based fulfillment center. Delivery times are 1 – 5 business days for US orders and internationally, we adhere to the terms and conditions that UPS® & DHL have established.
Do you offer express shipping?
Yes. Alongside our free standard UPS Ground shipping, you can choose UPS 2nd Day Air ($20) or UPS Next Day Air ($50) at checkout, with signature-required options also available.
Do you ship internationally?
Yes, we ship worldwide from our US-based fulfillment center. International orders typically arrive in 7 to 14 days depending on customs, and shipping rates plus any applicable duties or import taxes are calculated at checkout.
Do you offer free shipping?
Yes. All US jewelry orders ship free via UPS Ground, with no minimum purchase required. Apparel ships separately through Printful, and expedited or international rates apply at checkout.
What is your return policy?
We offer a 30-day return policy for unworn, undamaged jewelry items in original packaging. Refunds or exchanges are processed within 10 business days of approval. Contact us at customersupport@thegildedhorse.com for details. Read our full Return and Refund Policy
Do you offer payment plans?
We do not currently offer financing directly, but Shop Pay Installments is available at checkout, which allows you to split your purchase into payments. This is particularly useful for our larger gold pieces, which represent a real investment in both craftsmanship and precious metal.
Do you offer bulk or wholesale orders?
Yes, we do wholesale. Apply to become a wholesale partner through our Wholesale page. Submit your business details, we review applications within 3 business days, and once approved you'll get access to our wholesale catalog, exclusive pricing, and low minimum order quantities, with 30 to 60 day payment terms available for returning partners.
Do you have active discount codes or promotions?
Our pricing reflects the craftsmanship in every piece, not markdowns. The best way to stay in the loop on any future offers or new releases is to subscribe to our email list and follow us on social media, @thegilded_horse.
How can I care for my jewelry?
A link to our detailed care instructions are included with each purchase. You can also reference them here.
Do you have a loyalty program?
Not yet, but we hope to soon. Sign up for our newsletter to stay updated!
How can I contact customer service?
Reach our team at customersupport@thegildedhorse.com or call +1 (513) 201-5870, Monday to Friday, 9 AM to 5 PM EST. You can also send a message directly through our Contact page.
Will you be at equestrian events?
Yes! We plan pop-up shops at major horse shows and event, across the United States. Follow our social media for updates on locations.
Can I collaborate as an influencer?
We’re always excited to partner with equine and lifestyle influencers! For collaboration opportunities, contact us on our website or on social media.
