FAQs
Frequently Asked Questions
Top FAQs
How do I better understand your product sizing?
Our pieces are designed to be dainty. Please refer to our size chart before making your purchase!
What is the quality of your gold and silver?
Our gold products are 14 karat (14K) and our silver products are 925 (sterling) silver. Both are known for their vibrant color and superior durability. While dainty, our pieces have been thoroughly tested to stand up against normal wear and tear. We pride ourselves in delivering you jewelry that, with the proper care, will last a lifetime.
Why are your prices so high?
Our prices reflect the elegance in motion you deserve — premium materials like 14K gold and sterling silver, ethically sourced suppliers, and handcrafted with artistry that captures the spirit of the equine world. Plus, ~5% of profits gallop straight to equine charities, ensuring every piece you wear makes a difference. You’re not just buying jewelry; you’re investing in timeless quality and a legacy of passion.
Do you offer engraving on your pieces?
Currently, no, but we are exploring how to best offer this option to you, in the future.
About The Gilded Horse
What is The Gilded Horse?
The Gilded Horse is a luxury jewelry brand offering gold and silver pieces featuring our trademarked horse emblem—a symbol of elegance and equine passion. Launched in March 2025, we create timeless designs for horse lovers and jewelry enthusiasts worldwide.
What is your mission?
Our mission is to adorn you with exquisite jewelry for everyday and special moments, delivering exceptional quality, craftsmanship, and customer service. We embrace minimal and dainty designs, and we’re passionate about celebrating equine culture through our unique pieces.
Do you give back to the community?
Yes! We donate approximately 5% of our profits to equine charities, supporting horse welfare and equestrian communities across the United States of America.
Products & Materials
What types of jewelry do you offer?
Our collection currently includes necklaces, earrings, and bracelets, primarily in solid gold, white gold, gold-plated, and sterling silver. Our flagship product is the “Classic Anchored Pendant Necklace” featuring an outline of our horse emblem, in the metal of your choice. We plan to expand our product offerings over time by introducing different sizes and styles, as well as new products and materials.
Are your materials ethically sourced?
Absolutely. We partner with Responsible Jewellery Council-certified suppliers to ensure our gold and silver are ethically sourced, prioritizing sustainability and transparency.
What is the quality of your jewelry?
Our pieces are crafted with precision, using high-quality materials like 14K gold and sterling silver. Each item is designed to be durable, tarnish-resistant (special care must be given to gold plated items), and timeless.
Do you offer different chain options for your necklaces and bracelets?
No, not at this time. Each one of our necklaces and bracelets comes with a thoughtfully selected chain. Our chains are dainty, yet durable, like our jewelry pieces. The specifics of the chain and the clasp are listed in our product descriptions. Most of our necklace pendants can be removed and placed on a different chain, if you desire to do so.
Do you offer men’s jewelry?
While our initial collection primarily targets women, we’re expanding to include men’s accessories like belt buckles and rings, with new designs planned for 2026.
Do you have anything other than jewelry?
Yes, we have a limited collection of apparel for you to choose from. Our shirts and hats are top-quality and always feature our logo embroidered, never printed. Apparel ships directly from our merchandising partner, Printful.
Ordering & Shipping
When can I order?
Now! Visit http://thegildedhorse.com to shop our collection. You can also shop through Facebook, Instagram, and TikTok, with Pinterest shop coming soon.
How much is shipping?
Shipping costs vary by location. Standard domestic (US) shipping is offered for FREE for all jewelry items. Rates for accelerated US shipping and international shipping of jewelry will be displayed at checkout. Rates for apparel items will also be displayed at checkout.
Where do you ship?
We ship our jewelry worldwide from our US-based fulfillment center. Delivery times are 3–7 business days for US orders and 7–14 days internationally, depending on customs.
What is your return policy?
We offer a 30-day return policy for unworn, undamaged jewelry items in original packaging. Refunds or exchanges are processed within 5 days of receipt. Contact us at customersupport@thegildedhorse.com for details.
Do you offer payment plans?
Yes, we partner with ShopPay to offer flexible payment options at checkout, making it easier to own your favorite pieces.
Do you offer wholesale orders?
Yes, we can do wholesale orders. Please reach out to us at customersupport@thegildedhorse.com to discuss specifics.
Customer Experience
How can I care for my jewelry?
A link to our detailed care instructions are included with each purchase. You can also reference them here.
Do you have a loyalty program?
Not yet, but we hope to soon. Sign up for our newsletter to stay updated!
How can I contact customer service?
Reach us at customersupport@thegildedhorse.com or +1-513-201-5870. Our normal working hours are Mon–Fri, 9 AM–5 PM EST, but we will work to respond to your emails and calls as quickly as possible, no matter the time!
Brand Engagement
Where can I follow you on social media?
Connect with us on Instagram, Facebook, Pinterest, Threads, and TikTok (@thegilded_horse) for behind-the-scenes content, styling tips, and equine-inspired stories.
Will you be at equestrian events?
Yes! We plan pop-up shops at major horse shows. Follow our social media for updates on locations.
Can I collaborate as an influencer?
We’re always excited to partner with equine and lifestyle influencers! For collaboration opportunities, contact us on our website or on social media.